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LOBSTERS—AND TERRITORY

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If you are like most people, you don’t often think about lobsters —unless you’re eating If you are like most people, you don’t often think about lobsters —unless you’re eating one. However, these interesting and delicious crustaceans are very much worth considering. Their nervous systems are comparatively simple, with large, easily observable neurons, the magic […]

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Current and Future Challenges

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The real challenge today is to ensure that managers continue to apply the basic principles of quality management and performance excellence. Unfortunately, a recent survey sponsored by ASQ found significant gaps between executives´ awareness of quality improvement processes and implementation, suggesting that many organizations either are not using these proven approaches or simply don´t realize […]

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“Every Day, There is A New Question”

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After I finished my autobiography-a fun but crazily intense grind that I wedged into the corners of my real job at the time- I swore I’d never write another book again. But I guess I did. My excuse, if there is one, is that I didn’t actually come up with the idea for this book. […]

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THE FIVE DISCIPLINES OF CREATING A LEARNING ORGANIZATION

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A Shared Vision means all employees in a company share the same vision of where the organization needs to go (instead of a vision-statement where management has written where the organization should be going). Only when the vision is authentic and shared, employees will automatically participate in the improvement processes to get the company closer […]

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Post- World War II

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After the war, during the late 1940s and early 1950s, the shortage of civilian goods in the United States made production a top priority. In most companies, quality remained the province of the specialist. Quality was not a priority of top managers, who delegated this responsibility to quality managers. Top management showed little interest in […]

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The Early Twentieth Century

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In the early 1990s, the work of Frederick W. Taylor, often called the “father of scientific management,” led to a new philosophy of production. Taylor’s philosophy was to separate the planning function from the execution function. Managers and engineers were given the task of planning; supervisors and workers took on the task of execution. This […]

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The Age of Craftsmanship

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During the Middle Ages in Europe, the skilled craftsperson served both as manufacturer and inspector. “ manufacturers” who dealt directly with the customer took considerable pride in workmanship. Craft guilds, consisting of masters, journeymen, and apprentices, emerged to ensure that craftspeople were adequately trained. Quality assurance was informal; every effort was made to ensure that […]

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The History and importance of Quality

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In a board sense, quality assurance refers to any planned and systematic activity directed toward providing consumers with products (goods and services) of appropriate quality, along with the confidence that products meet consumers’ requirements. Quality assurance depends on excellence of two important focal points in business: the design of goods and services and the control […]